Q: How can you guarantee the quality of products?
A: We have been in this business for 17 years, and over that time, we have developed long-standing, trusted relationships with the best manufacturers and suppliers. All of our partners are carefully vetted and are required to provide documentation of U.S. FDA and other certifications and licenses, which we authenticate and validate on the FDA website.
Q: Are the products shown on your web site the exact products I will receive?
A: Generally, yes, although supplies may change but quality will be the same. For commercial orders in large quantities, we will provide you with documentation and photos of the products being ordered before you sign the contract, so you know exactly what you are getting.
Q: How long will it take for my products to arrive?
A: These are not “usual” times. The global pandemic has put a lot of pressure on the entire global supply chain—from the manufacturers to the shipping companies. We do our best to expedite your order to the best of our ability, drawing upon our experience and professional relationships. But at this current time, delays are possible due to factors entirely out of our control. Nonetheless, we will stay in continual communication all relevant parties should your order be unnecessarily delayed.
Q: Why should I order from Asfaleia Designs rather than other companies?
A: The demand for personal protection equipment and safety supplies means, unfortunately, that some unscrupulous people are out there trying to make a quick buck. That is not us. We have been in this business for 17 years and we are both trusted and experienced. We have worked with literally thousands of customers over the years and have excellent reviews, including an A+ Rating from the Better Business Bureau and recommendations through MDVIP. In addition, our co-founder, Del C. Arnold, holds advanced degrees in international trade, law and taxation—all valuable expertise to help our customers avoid issues.
Contact us at firstname.lastname@example.org with more specific questions.